Planning for post launch

Congratulations on your brand new shiny website! Now that it’s launched you can just sit back and relax. You will never have to make another adjustment or add new functionality. Right? Once the reality sets in that no site or application is every truly done what do you do? A smooth transition to the support phase is within your reach. Topics to be covered include:

When to start thinking about support.
What to do to lessen the pain of maintenance.
What to avoid when building your project.
How to manage support requests.
Setting expectations with your client.
Delivering bug fixes and additional functionality to production.
Importance of devops, version control and stateholder approval.